Frequently Asked Questions
Everything you need to know about bringing Strata quality into your home.
What is the typical shipping timeline for furniture?
Most in-stock items ship within 3-5 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-4 weeks for transit and professional assembly.
Do you offer a warranty on your home decor and furniture?
Yes, all Strata furniture is backed by a 1-year limited warranty covering manufacturing defects in materials and workmanship.
What is your return policy?
We offer a 30-day return window for most items. Products must be in original, unassembled condition. Please note that a restocking fee may apply to oversized furniture returns.
Are your materials sustainably sourced?
Sustainability is at our core. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure your home is both beautiful and environmentally conscious.
Can I request fabric swatches before purchasing?
Absolutely. You can order up to five complimentary fabric swatches through our 'Swatch Program' link to ensure the color and texture perfectly match your space.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm, allowing you to pay for your home upgrades over time.